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Customs Vows to Exceed Performance Targets in Ambitious New Plan

In a bold declaration of intent, the Nigerian Customs Service (NCS) has vowed to surpass its performance targets for the year, aiming to revolutionize efficiency, revenue collection, and trade facilitation. This ambitious pledge was announced by the Comptroller-General of Customs, Hammed Ali, at a press conference in Lagos, marking a significant shift towards operational excellence and service delivery.

The NCS has set forth an array of aggressive goals, including a target to exceed last year’s revenue collection by at least 20% through enhanced enforcement, anti-smuggling measures, and streamlined customs procedures. “Our commitment is not just to meet but to exceed the expectations placed upon us by the government and the Nigerian people,” Ali stated, emphasizing the service’s resolve to contribute significantly to the nation’s economic health.

One of the key strategies involves the full implementation of an advanced electronic customs management system. This system, which has been in the pilot phase, uses artificial intelligence (AI) to automate customs clearance processes, significantly reducing human intervention, thereby minimizing corruption and speeding up trade. “We’re looking at a future where clearance times are cut down to hours, not days or weeks, enhancing our port’s competitiveness,” Ali explained.

In addition to technological upgrades, the NCS is focusing on human capital development. A comprehensive training program has been rolled out, aimed at equipping customs officers with the skills needed for modern customs operations, including data analytics, international trade laws, and customer service. “Our officers are the backbone of this institution, and their development is crucial for our success,” Ali added.

The service has also promised to strengthen its anti-smuggling operations with more intelligence-driven approaches and interagency collaborations. This includes working closely with the Nigerian Navy, the Police, and other security forces to patrol the nation’s borders more effectively. “We aim to create an environment where smuggling is not just difficult but unprofitable,” said the Comptroller-General, highlighting the dual benefit of increased revenue and national security.

Moreover, to foster better trade facilitation, the NCS is setting up dedicated trade support desks at major ports and border posts. These desks will provide guidance, expedite processes for compliant traders, and offer solutions to common trade issues. This initiative is part of a broader effort to make Nigeria a more attractive destination for international trade and investment.

The promise to exceed performance targets has been met with cautious optimism by industry stakeholders. The Manufacturers Association of Nigeria (MAN) and the Lagos Chamber of Commerce and Industry (LCCI) have welcomed the commitment, with MAN’s President noting, “If these promises translate into action, it could be a game-changer for manufacturers relying on imported raw materials.”

However, the NCS acknowledges that challenges such as infrastructural deficits, corruption, and resistance to change could pose hurdles. To mitigate these, the service is seeking partnerships with both local and international bodies for funding, expertise, and oversight.

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